Technical Customer Support

Beirut, Lebanon
on_site
Full-time
Professional Services

Beirut, Lebanon
on_site
Full-time
Professional Services

Job Openings > Technical Customer Support

Description

Aspire Software is looking for Technical Customer Support to join our team in Lebanon !

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What Your Day Will Look Like:

  • Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
  • Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
  • Liaise with external technology vendors to coordinate changes and resolve issues.
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
  • Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.

Requirements

  • Understanding of hotel front desk and back office operations.
  • Team player.
  • Ability to pick up new concepts easily with an initiative to learn and self-motivated.
  • Ability to multi-task effectively.
  • Assertive and able to resolve client issues with tact and diplomacy.

Excellent communication skills required:

  • Verbally communicate clearly
  • Write clearly with excellent grammar and spelling, in style appropriate for business communication
  • Clarify problems or issues
  • Good listening skills
  • Professional and courteous
  • Positive attitude

Education and Experience

  • Education and Experience
  • 3+ Experience in Technical support and troubleshooting skills
  • Knowledge of Windows operating systems and basic networking concepts
  • Technical certification is a plus
  • Hospitality experience is a plus