Aspire Software is looking for a  Application Support Agent to join our team in Lebanon.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

• Gaining understanding of products and business processes to be able to support them
  
• Answer inbound phone calls and emails from customers
  
• Respond to first level customer queries in a timely and accurate manner
  
• Incident investigation and escalation
  
• Troubleshooting issues with systems and software
  
• Maintaining detailed software and system documentation, KB articles, etc.
  
• Monitoring applications and systems
  
• Interfacing with application developers when necessary
• Maintain various SLAs among customers with unique support contracts
  

About You:

• Bachelor's degree in Business or Computer Science
  
• Minimum 2 years of experience in a customer support environment
  
• Experience supporting large enterprise-level software systems in B2B and B2C environments
  
• Excellent verbal and written communication skills
  
• Ability to identify, analyze, and resolve complex business and technical problems
• Basic knowledge of web applications and SaaS-based software solutions
  
• Experience with help desk tools, preferably Jira Service Management