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Why join Aspire Software?
We like to work with passionate people.
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- Why Join
-
-
-
Why join Aspire Software?
We like to work with passionate people.
-
-
- Portfolio
- Resources
-
-
-
-
Got a question about us?
Would you like to introduce us to your company? we’d love to hear from you.
-
-
- Careers
IT HelpDesk Supervisor
IT HelpDesk Supervisor
Job Openings > IT HelpDesk Supervisor
Aspire Software is looking for an IT HelpDesk Supervisor ( Hybrid Position ) to join our team in Lebanon.
Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What your day will look like:
Represent the organization well by interacting in a professional, courteous and positive manner with all clients.
Respond quickly and accurately to all customers requests and being a focal point of escalations.
Listen for concerns and identify areas requiring further attention from the management team
Communicate all critical issues immediately to internal management
Monitor day to day service desk operations and delegate the tasks to the team members when needed.
Monitor ticket queues and ensure tickets are being followed up on per client
Coordinate teammate training and mentoring to ensure full coverage for clients during all scheduled coverage hours
Monitor tickets for all assigned clients to ensure accuracy and quality
Work with all assigned agents to ensure individual KPI goals are being met
Aid in identifying scheduling gaps or areas of improvement.
About you:
5+ years of helpdesk experience in a call center environment
2+ years of supervisory or team lead experience within a helpdesk
Extensive troubleshooting skills
Strong technical experience in Microsoft Office365, AzureAD, VPN, router, switches, Firewall,etc...
Strong attention to detail
Leadership Skills
Excellent interpersonal skills
Ability to function well in a team setting
Customer service focused
Internally motivated and innovative
Creative thinking and ability to adapt
Strong verbal and written communication skills
Strong professional skills
Understanding of business principles and organizational structure
Ability to function well in high pressure situations