Aspire Software is looking for IT Help Desk  to join Aspire  team in Lebanon.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

• Manage Help Desk tickets in a timely manner
• Respond to customer issues onsite, via phone, email and
computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes, and repair computer hardware and
software
• Follow-up with customers to ensure issues are resolved

About you:

• Microsoft Certified Systems Engineer designation, preferred
• 2+ years of experience working in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with a Windows, MAC and IOS computers
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues