Senior Implementation Specialist

Calgary, Canada
Remote
Full-Time
Professional Services

Senior Implementation Specialist

Calgary, Canada
Remote
Full-Time
Professional Services

Job Openings > Senior Implementation Specialist

Senior Implementation Specialist – Remote – Canada or US 

We are excited about finding our next team member with a unique blend of skills...think Elastigirl (Mrs Incredible), moulding herself into different shapes and sizes, or Superman meets Clark Kent, an intelligent, thoughtful analytic mixed with a confident, initiative-taking hero. What we need is a triple threat, equal parts:

  • Software Implementer who can “get” how our proprietary software can be used to solve all sorts of business challenges – a bonus would be someone with a background in full-scale ERP deployments and training, strategic projects in the accounting and financial areas of our customers’ businesses will be the focus of this role
  • Business Analyst committed to understanding the client’s needs and Project Manager who can get things over the finish line, time after time. Sound like you? Do you have a beautifully complimentary selection of skills like this?

Who we are:

Enrich improves our customers’ productivity and business processes with our enterprise fleet management solution, Enrich, and our business process management platform, Enrich Workflow Solutions. Our solutions are complete, reducing costs and delivering efficiencies in our customers’ operations, giving them strategic and competitive advantages. Our expert consultation, technical capability, and relentless efforts grant us many long-term customer relationships.

We are a close-knit team of brilliant minds who provide the ultimate product development and customer support. We take our role of enabling our customers to operate and create the most efficient and value-driven business workflows very seriously. We develop one-of-a-kind software and partner with customers to ensure they are set up to deliver the ultimate product and services to their clients every step of the way. When they succeed, so do we.

We earn our role as valued business partners to our customers and the businesses we integrate daily.

We drive value in all we do by continuously expanding our knowledge and progressing innovations, efficiencies, and technologies.

We elevate our people by asking questions, listening to the answers, and communicating with clarity and transparency.

We are passionate, creative, efficient, and collaborative professionals. Our thriving company has been a local success story for over 30 years. We are headquartered in Calgary with distributed teams across Canada and the US, with customers in North America, Australia, and Europe. The medium size of our company affords many benefits that our team members love, like Visibility and access to senior leadership, the Opportunity to work on a variety of projects and systems, and Latitude to search for and implement improvements and innovations.

About the Team:

Our Client Services team isn’t big, but it is mighty. We all wear a selection of hats every day, dabbling in all sorts of fun things. It’s never boring! We hope to find someone who is keen to really understand and appreciate our customers and our software, someone in it for the long haul to become an internal expert.

Above all, we value initiative, flexibility, and an ability to identify simple solutions to complex problems. In addition to being passionate about technology and how it can be used to drive value, our ideal candidate is a:

  • Solutions finder who thrives on continuously improving our processes for long-term success
  • Fast learner who is passionate about learning about our industry, products, and data models.; someone who seeks out learning and isn’t shy about diving into unfamiliar and complex territory
  • Self-starter who focuses on business value, aligns with leadership on direction and priorities, drives improvements, works well in a fast-paced environment, and takes ownership in their area of expertise. Our superstars are not afraid to ask questions and take initiative; they don’t wait for others to tell them what to do
  • Collaborator who loves to work closely with others to understand problems, offers expertise and ideas, and delivers results; someone who loves to work in parallel with others, helping and learning from one another
  • Mentor who shares their broad knowledge so that we all may learn from them

The successful candidate will be based anywhere in North America, travelling across Canada and the US as and when required! 

What your day will look like:

  • Spend a few weeks getting to know our proprietary software on which our company is built and getting familiar with our customers’ common and unique business processes...always asking why we do what we do – answering your questions might unearth improvements we hadn’t thought of before
  • Provide accounting consulting support for our ERP software, including industry and process expertise, software implementation assistance, data configuration, and education and training
  • Liaise between our customers and our development team to support and test our software solutions and relentlessly track down answers while troubleshooting challenges
  • Provide training and support, as well as the set-up of new and existing Enrich customers – both on-site and remote - thus, you’ll be going on a few business trips each year
  • Eventually, you’ll be leveraging your new business knowledge and already-earned expertise to identify opportunities for process improvements

Implementations:

  • Leverage your experience with software implementations to provide exceptional customer service, working with a variety of customers in the fleet management/truck rental and lease biz Business Analysis
  • Work with customers to flush out their workflow requirements, map out processes, translate those into system requirements and test scripts, and communicate design essentials to our developers. Project Management
  • Serve as project lead or in a supporting role in multiple engagements (implementations, enhancements, new products)
  • Facilitate conversations with customers and internal teams; continuously keeping everyone apprised of priorities, issues, concerns, and requirements

About You:

  • 4+ years of software implementation experience in the ERP / accounting/finance space
  • A good understanding of and ability to apply project management best practices
  • Ability to lead and coordinate the efforts of many, never losing sight of the customer’s needs and our commitments to them; keeping people on track to the end goal is your superpower
  • A keen desire and ability to build trust-filled relationships with multiple customers, balancing the need for consistent approaches with time-to-time special attention
  • Ability to get to the heart of customer requirements and translate them into business process workflows; communicating clearly with internal technical design experts
  • Ability to communicate clearly and professionally, both verbally and written
  • A positive, collaborative, and cooperative manner; we’re really nice, and we love other nice people
  • Working knowledge of project management methods
  • Ability to think independently, make decisions, and communicate those decisions to others inside and outside of the organization
  • Ability to travel as needed (US, Canada)
  • Legally authorized to work in Canada or the US

Nice-to-Have Skills and Experience:

  • Comfort with technology; ability to troubleshoot technical software and hardware issues
  • Comfort using both Mac and Windows
  • Familiarity with Java, DB2 Databases
  • Post-secondary degree
  • Experience in the following domains: transportation, truck lease rental, fleet management, shop management

For information about Enrich, please visit our website at https://www.richer.ca

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.