Job Openings > Collection Specialist
Aspire Software is looking for a Collection Specialist ( Hybrid Position ) to join our team in Lebanon.
Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
We are seeking a diligent and results-driven Collection Specialist to join our finance team. The Collection Specialist will play a pivotal role in managing the collection of outstanding debts, ensuring compliance with company policies and legal requirements. This position requires effective communication and
a commitment to resolving overdue accounts while maintaining positive customer relationships.
What your day will look like:
1) Debt Collection:
- Contact and engage customers with outstanding balances in a professional and respectful manner.
- Effectively communicate the importance of resolving overdue accounts while understanding and addressing customers' concerns.
2) Documentation and Record-Keeping:
- Maintain accurate and organized records of all collections activities, including call logs, correspondence, and payment agreements.
- Update and maintain customer account information in Invoiced.
- Ensure compliance with relevant laws and regulations related to debt collection.
- Stay informed about legal requirements and industry best practices.
- Provide regular updates on collection efforts and results to the finance team and management.
- Prepare reports on collection performance and trends ensuring AR Aging is kept as minimal.
5) Customer Relation:
- Build and maintain positive relationships with customers, striving for amicable resolutions.
- Address customer inquiries and concerns regarding their accounts
- Bachelor's degree in Finance, Business, or a related field preferred.
- Proven experience in debt collection or a related field.
- Strong communication skills with good proficiency in English.
- Knowledge of applicable debt collection laws and regulations.
- Excellent interpersonal and customer service skills.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Proficiency in relevant computer software and databases, preferably in Netsuite and Invoiced.
- Results-oriented with a focus on achieving collection targets