Operations Director - Aviation – Remote – UK

We are hiring at Aspire Software for an Operations Director - Aviation to lead our PMO, Implementation, and Support Teams to drive profitable NRR and CSAT improvements across one of our Aviation Software businesses in the UK!

The successful candidate will lead and shape the company’s growth, delivering a reliable NRR stream and improvements in customer support. You will promote efficiency with operational improvements across the business.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is “Be Humble, Stay Hungry.”

The successful candidate will live anywhere in the UK, working in a remote work model!

What is the job’s core purpose?

• Deliver a predictable stream of profitable non-recurring profitable revenue
• Manage improvements in the Support function
• Streamline processes and improve organisational structure

What are the duties included in this role?

• Developing and improving operations and software implementation strategy to achieve the goals of each Company
• Leading the day-to-day Professional Service department, establishing policies, promoting necessary improvements and adherence to compliance, laws and regulations
• Leadership of the PMO, Support and Implementation teams
• Monitoring and analysing the departmental budgets and financial reports
• Provide all necessary reports, assisting the MD and management in goal setting, supporting the Aphinity portfolio growt
• Forecasting and creating financial plans to increase revenue margins
• Allocating resources efficiently to maximising utilisation of the Professional Services resource pool
• Supporting new initiatives working across different departments to promote internal product knowledge

What constitutes success in the role?

• Hitting Quarterly and Annual targets
• Efficient and effective processes
• Effective Resources Allocation.
• Effective member of the Sub-portfolio Leadership team

What performance is intended by the person in this role?

• Targeted Revenue and Utilisation levels
• Forecasting
• Collaboration across departments

What are the implications of not having the above:

• Inefficient processes and lack of organisational development
• Loss of revenue
• Customer disengagement

Technical Skills and Training:

• Leadership
• Strategical thinking
• Decision-making
• Planning and Forecasting
• Collaboration and delegation
• Conflict resolution
• Communication and interpersonal skills

About You:

• 3+ years of experience in a vertical market software company is essential
• 2+ years of cross-functional team management experience and P&L management
• 2+ years of experience Leading the PMO, Implementation, and Support Teams to drive profitable NRR and CSAT improvements
• A Bachelor’s degree or equivalent, preferably in a technical or business discipline, is essential, an MBA or advanced degree is a plus
• A natural ability to lead performance and financial health in a business
• Bring a proven entrepreneurial spirit and pace-setter traits
• Experience working in small to medium-sized Software or Technology businesses as a Director of Ops, Head of Ops or similar-level position
• Financial acumen broadly across the organization, managing a P&L, understanding of financial documents, business intelligence, FP&A processes, etc.
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
• Excellent Leadership, communication, and organizational skills
• Excellent analytical and problem-solving skills
• A 'roll up the sleeves attitude towards problem-solving
• Goal-oriented with comfort in setting measurable goals for others and yourself
• Comfortable working independently as well as in a team
• Ability and willingness to create change, passion for continuous improvement
• Fluent in English both written and verbal is essential
• Legally authorized to work in the UK

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.